Contact
Private Client
For product advice, UK-size guidance or Made-to-Order enquiries, use the Chat button on our website or speak with THE LANE on WhatsApp.
Message our Private Client team on WhatsApp
Returns
Message us on WhatsApp with your order number, the item and a brief description so we can route the request correctly. For a fault or damage claim, include clear photos. You do not need to give a reason to exercise any statutory cancellation right. We will confirm the correct return address and instructions; please do not send a parcel before receiving confirmation.
Start a return or exchange on WhatsApp
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THE LANE is operated by Hangzhou Runxu Technology Co., Ltd.