Frequently asked questions
What is the return policy?
For most online purchases, tell us within 14 days of receiving your order that you wish to cancel. You then have a further 14 days to return it. Contact THE LANE on WhatsApp with your order number, the item and a brief description. For a fault or damage claim, include clear photos. No reason is required to exercise a statutory cancellation right. We will confirm eligibility, the correct return destination and instructions.
Are any purchases final sale?
Certain personalised, made-to-order or sealed hygiene-sensitive items may be non-returnable where applicable. This does not affect your rights if an item is faulty or not as described.
When will I get my order?
We deliver to the United Kingdom, United States, Germany, France and Italy. Orders are dispatched from China and normally arrive within 7–10 calendar days from order confirmation. Tracking is provided.
Where are your products manufactured?
THE LANE pieces are made in China by specialist manufacturing partners. Composition and care information appears on each product page.
How much does shipping cost?
Tracked delivery is included in the product price for the United Kingdom, United States, Germany, France and Italy. Applicable taxes, duties and customs charges are also included; no additional payment is due at delivery.