Terms of service

Terms of Service

OVERVIEW Welcome to THE LANE! This website is operated by Hangzhou Runxu Technology Co., Ltd. (trading as WHY AUDREY). Throughout the site, the terms "we", "us" and "our" refer to WHY AUDREY. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services. Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS We have made every effort to provide an accurate representation of our premium garments, including the natural sheen of our silks and the texture of our wool and Suri alpaca coats. However, please note that colors may differ slightly due to your device settings. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. WHY AUDREY reserves the right to accept or decline your order for any reason at its discretion. Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy. You represent and warrant that your purchases are for your own personal use and not for commercial resale.

SECTION 4 - PRICES AND BILLING Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service without notice at any time. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

SECTION 5 - SHIPPING AND DELIVERY We pride ourselves on efficient fulfillment. All delivery times are estimates based on our trusted carriers (such as DPD, EVRI, or Royal Mail). We are not responsible for delays caused by customs processing or events outside our control. Please refer to our Shipping Policy for detailed delivery frameworks.

SECTION 6 - INTELLECTUAL PROPERTY Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product designs, video, and audio, are owned by WHY AUDREY and are protected by international copyright and intellectual property laws. You must not reproduce, distribute, modify, or create derivative works of any material on our Services without our prior written consent.

SECTION 7 TO 11 - THIRD-PARTY TOOLS, LINKS, & FEEDBACK We may provide you with access to third-party tools which we neither monitor nor have any control over. The Services may contain links to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. If you send certain specific submissions or creative ideas (Feedback), you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 14 TO 21 - DISCLAIMERS, LIABILITY, INDEMNIFICATION, & SEVERABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. In no case shall WHY AUDREY, our directors, officers, employees, affiliates, agents, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. You agree to indemnify, defend and hold harmless WHY AUDREY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand.

SECTION 22 - GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws of the jurisdiction where Hangzhou Runxu Technology Co., Ltd. is registered, without prejudice to any mandatory consumer protection rights afforded to you by the laws of the United Kingdom.

SECTION 23 - CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.

SECTION 24 - CONTACT INFORMATION Questions about the Terms of Service should be sent to us at CustomerService@whyaudrey.top.

Our business details are as follows:

  • Trading Name: THE LANE

  • Legal Entity: Hangzhou RunSu Technology Co., Ltd.

  • Email: dlcm202202@gmail.com

  • Business Address: [7th Floor, Building 6, Jinsha Lake Commercial Center, Xiasha Street, Qiantang District, Hangzhou City, Zhejiang Province ]

     

  • UK Return Address: [Connect dlcm202202@gmail.com ]