Shipping policy

Shipping Policy

Last updated: 8 October 2026

Where we deliver

We currently deliver to the United Kingdom, United States, Germany, France, Italy, Austria, Belgium, Denmark, Finland, Ireland, the Netherlands, Poland, Portugal, Spain, Sweden, Canada, Australia and New Zealand. Orders are dispatched from China and delivered directly to the address provided at checkout.

Delivery time

For the United Kingdom, United States, Germany, France and Italy, estimated delivery is 7–10 calendar days from order confirmation. These estimates are not guarantees; customs, carrier, severe-weather or address-related delays can take longer. For other destinations, contact Customer Care at Customerservice@runsu.shop before ordering for the applicable delivery estimate.

Shipping, duties and taxes

Available shipping options and charges are shown at checkout before you pay. Standard tracked delivery to Austria, Belgium, Denmark, Finland, Ireland, the Netherlands, Poland, Portugal, Spain, Sweden, Canada, Australia and New Zealand currently costs £11.35 GBP.

For deliveries to the United Kingdom, United States, Germany, France and Italy, prices shown at checkout include applicable taxes, import duties and customs-clearance charges. You should not be asked to pay additional import fees at the door.

Tracking and delivery support

Tracking details will be sent to the email address used for the order. Please check that your name, address, postcode and telephone number are complete before placing the order. Address changes cannot be guaranteed after dispatch.

If tracking has not updated, a parcel arrives damaged, or an order has not arrived after the estimated delivery window, use the Chat button on our website or contact THE LANE on WhatsApp with your order number.